Question 1

What is the best way to get more information about this practice?

Accepted Answer

Because we are a small practice, we are unable to consistently monitor our phone and voicemail. Therefore, if you have general questions about us, we recommend emailing us at info@sunflowerpw.com as we are able to respond much more quickly via this method. Any voicemails left will be returned as soon as possible.

Question 2

Do you accept insurance?

Accepted Answer

We do! We are currently in network with Aetna, Cigna, and Optum (and most of its underlings like United Healthcare). Blue Cross Blue Shield is pending. If you are wondering if we accept your insurance, or have other insurance-related questions, please feel free to reach out to us at info@sunflowerpw.com!

We also accept self-pay and those acting on their out-of-network benefits. Upon request, we can provide superbills that you may submit to your insurance in order to request reimbursement for your visit.

Due to Medicare and Medicaid restrictions, we are unfortunately unable to accept patients with these insurances at this time.

Question 3

What should I bring to my first appointment?

Accepted Answer

If you completely filled out the intake packet that was emailed to you when you booked your appointment, you only need to bring a picture ID for verification! It is often also useful to bring a list of any concerns or questions that you want to address with your provider during the visit.

Question 4

Are telemedicine appointments available?

Accepted Answer

Yes, we offer telemedicine appointments for eligible patients. Please talk to your provider if this is something you are interested in.

Question 5

Do you offer Medication Assisted Treatment (MAT) like Suboxone and naltrexone?

Accepted Answer

Yes! We are very familiar and experienced with MAT and do offer this for substance use disorders when appropriate.

Question 6

How often should I follow up for medication management or therapy?

Accepted Answer

The frequency of follow-up appointments for both medication management and therapy varies based on individual need and preference. Your provider will discuss and determine an appropriate follow-up schedule during your initial visit.

Question 7

What is the best way to ask my provider a question outside of a visit?

Accepted Answer

We completely understand that you may have questions outside of visits! For a quick and straightforward question, messaging through the patient portal is the quickest way to get a response. If you have more complex questions regarding your care, or need a medication change or refill, please schedule a visit to discuss this with your provider.

Question 8

How do I obtain a copy of my medical records?

Accepted Answer

You can request a copy of your medical records by submitting a request through our patient portal or by contacting our office. Please note that there is a fee of $25 associated with medical records preparation.

Question 9

Do you complete paperwork for disability?

Accepted Answer

No, we do not complete paperwork for disability at this time.

Question 10

What is your cancellation policy?

Accepted Answer

If you need to cancel your appointment, we kindly ask that you give us at least 48 hours notice. If such notice is not received, you are responsible for the entire cost of the time that was reserved for you.

Frequently Asked Questions